Refund and Cancellation Policy
Clear and fair policies for all our services
Summer Camps
Policies for all summer camp bookings
Rescheduling Policy
Rescheduling to a later camp date will be considered based on availability of later camp date openings. If no other camp dates are available then it will be considered a cancellation and we will offer a full refund if it is within a 5 day window of the first day of the summer camp. Refunds will be processed within 2 business days. No discounts can be given for late arrivals or early departures.
Cancellation Policy
Customer Cancellations
Any cancellations made by the customer outside of a 5 day window of a selected camp will get a full refund of the deposit and invoice if the invoice is already paid.
Provider Cancellations
Any cancellations made by us (the provider), full refunds will be offered for both the deposit and invoice. If we have to make a cancellation, the refund will be processed within 2 business days. However, if we offer rescheduling as a choice, the deposit and invoice amount can be transferred to a new camp date. If there is a cost difference, the amount can be refunded by us and extra time will be allowed to the customer to pay any cost difference.
If Booked Through Recess
If a customer has booked one of our summer camps through Recess, they will still be subject to the same reschedule and cancellation policy as above. Deposit refunds will be handled by Recess and are still subject to a 2 business day deadline for refunds. Invoice refunds will still come from us if the camp is booked through Recess.
Lessons
Cancellation & Rescheduling Policy
At Board Bound Wake Co., our sessions require advance planning, instructor scheduling, and equipment preparation. For this reason, we ask all guests to review and agree to the following cancellation and rescheduling policy when booking.
Cancellations
- Cancellations made more than 24 hours before your scheduled session are eligible for a full refund or account credit.
- Cancellations made within 24 hours of the scheduled session will incur a $50 fee.
- No-shows or failure to arrive on time will be charged the late fee.
Rescheduling
- Rescheduling is allowed if requested at least 4 hours prior to your scheduled session.
- Reschedule requests made within 4 hours of the session may be subject to additional fees at our discretion.
Weather & Safety
Safety is our top priority. If Board Bound Wake Co. determines that weather or lake conditions are unsafe (e.g., lightning, high winds, severe storms), we will reschedule your session at no additional cost.
Note: Light rain or cloudy conditions do not automatically qualify for cancellation.
Late Arrivals
- Sessions begin promptly at the scheduled time.
- Late arrivals may result in a shortened session with no price adjustment.
- Arrivals more than 15 minutes late may be treated as a no-show, unless prior communication has been made to let us know.
Refund Method
Approved refunds will be issued to the original payment method within 2 business days.
Contact Us
Have questions about our cancellation policy or need to cancel or reschedule your booking? We're here to help!
Call Us
832-916-6514
Available 7 days a week
Email Us
bbwakecharters@gmail.com
Response within 2 hours