Terms of Service
Please read these terms carefully before using our services
Last updated: September 21, 2026
These Terms of Service (“Terms”) apply when you use our website, book a lesson or charter, register for summer camp, ask us to work on your boat, or buy from our shop. Please read them together with our Cancellation Policy, Privacy Policy and Liability Waiver.
1. Who We Are
These Terms are an agreement between you and Board Bound Wake, LLC, a Texas limited liability company doing business as Board Bound Wake Co (“Board Bound,” “we,” “us” or “our”).
Address: 2110 Ranch Road 620 South, Lakeway, TX 78734
Email: bbwakecharters@gmail.com
Phone: 832-916-6514
2. Your Agreement With Us
2.1 Acceptance. By booking a service, registering a camper, placing an order, paying an invoice or payment link, or using our website, you agree to these Terms. If you do not agree, please do not book or use our services.
2.2 Documents that are part of these Terms. Our Cancellation Policy, Privacy Policy and Referral Program terms form part of these Terms.
2.3 The Liability Waiver controls. Every participant must sign our Liability Waiver. For everything the Waiver covers — including assumption of risk, release of liability, indemnity and claims for injury — the signed Waiver controls over these Terms.
2.4 Booking for other people. You must be at least 18 to book. If you book for a group or a child, you confirm that you have authority to do so, that you will share these Terms with everyone in your group, and that you are responsible for your group’s conduct and for payment.
3. Our Services
We provide water sports instruction, captained boat charters and related services on Austin-area lakes, including:
- Private wakesurf, wakeboard and hydrofoil lessons on our boats
- Captained leisure and water sports boat charters
- Lessons, coaching and captain services on a boat you own (including “Captain for the Day”)
- Boat captain lessons — recreational instruction in operating a boat
- Kids summer camps, private camps and custom packages
- Boat Care Concierge — maintenance, detailing, launch and day-preparation services for boat owners
- Merchandise sold through our shop
- Our referral program
Services we describe as “coming soon” are not yet available to book. Enquiries about Board Bound Technologies software are enquiries only; any software is provided under a separate written agreement, not these Terms.
4. Booking and Payment
4.1 Reservations. All bookings are subject to availability and are confirmed once we confirm them with you. We may decline or cancel a booking, including where we cannot staff it safely.
4.2 Card on file; charged after your session. Lessons and charters are secured with a payment card saved through our payment processor, Stripe. Nothing is charged when you book. You authorize us to charge that card after your session for the price shown at checkout, any travel fee, group fee, add-ons or merchandise you chose, any tip you add, and any cancellation or no-show fee under Section 5. You may instead pay by cash or another card at the end of your session.
4.3 Prices. Prices are in U.S. dollars. The price displayed at checkout is the price you are charged for that booking. We may change our prices for future bookings at any time.
4.4 Holiday and date-based pricing. Private lessons and boat charters booked for the following dates are priced 10% above our standard hourly rate: the Saturday and Sunday of Memorial Day weekend; July 3, 4 and 5; and the Saturday and Sunday of Labor Day weekend. Memorial Day and Labor Day themselves are charged at the standard rate. We may also adjust pricing, up or down, for other specific dates. Any adjustment is applied only to the service cost, not to travel or group-size fees, and is shown on the booking page before you book.
4.5 Travel and group fees. Sessions on Lake Austin or Lake LBJ carry a $30 travel fee and sessions on Lake Marble Falls a $22 travel fee; there is no travel fee on Lake Travis. Groups of more than 8 guests carry a $30 group fee. These fees are shown on the booking page before you book. Fuel is included on our boats.
4.6 Taxes. Our lessons, charters and camps are not subject to sales tax. Merchandise is charged Texas sales tax at 8.25%.
4.7 Tips. Gratuity is not included in our prices. Tips are appreciated and never required.
4.8 Promo codes and discounts. One promo code may be used per booking unless we say otherwise. Codes have no cash value, cannot be transferred or applied after payment, and may be limited to a particular customer, service, date range or number of uses. We may withdraw a code, or reverse a discount, that was misused or applied in error.
4.9 Splitting payment. A group may split the cost of a booking. We send each person a payment link using the contact details you give us, and you confirm you have their permission to share those details. The person who made the booking remains responsible for any share that is not paid.
4.10 Invoices and payment links. Invoices and payment links we send are due by the date shown on them. Summer camp deposits and balances are covered in Section 7.
4.11 Payment disputes. If you think a charge is wrong, please contact us first so we can fix it. If a valid charge is disputed with a card issuer, we may share the booking record, signed Waiver and our messages with you to respond to the dispute.
5. Cancellations, Rescheduling and No-Shows (Lessons and Charters)
5.1 24 hours or more before your session. You may cancel at no charge. Anything you prepaid is refunded in full.
5.2 Less than 24 hours before your session. A $50 cancellation fee applies.
5.3 Late arrivals and no-shows. Sessions begin at the scheduled time. Arriving late shortens your session with no change in price. If you do not arrive, or arrive more than 15 minutes late without contacting us first, we may treat the booking as a no-show and the $50 fee applies.
5.4 Rescheduling. You may reschedule at no charge if you ask at least 4 hours before your session, subject to availability. Requests made within 4 hours of the session may be subject to a fee at our discretion.
5.5 How to cancel or reschedule. Call, text or email us using the details in Section 1. Notice counts from when we receive it.
5.6 Refunds. Approved refunds are issued to the original payment method within 3–5 business days. Your bank may take additional time to show the refund on your statement.
The full policy, including summer camp, is on our Cancellation Policy page.
6. Weather, Lake Conditions and Cancellations by Us
6.1 Safety decisions are ours. We may cancel, delay, shorten, relocate or reschedule a session for unsafe weather or lake conditions (such as lightning, high winds, severe storms, poor visibility or water levels), equipment problems, or other circumstances outside our control. Light rain or cloudy skies do not by themselves qualify. The captain’s decision on safety is final.
6.2 Lessons and charters. Because lessons and charters are charged after the session, you are not charged for a session we cancel, and we will do our best to reschedule you. If you prepaid any amount and we cannot find a new time that works, we refund the prepaid amount.
6.3 Summer camp. If we have to end a camp day early for safety, you receive a prorated credit for the unused part of that day toward a future camp or booking; we determine the amount. If we cancel a camp, you receive a full refund of what you paid or, if we offer it and you prefer, a transfer to another camp date.
6.4 Other costs. We are not responsible for travel, lodging or other costs you incur because a session is cancelled or changed.
7. Summer Camp
7.1 Registration. Camps are for children ages 8–14 and must be registered by a parent or legal guardian, who must give us complete and accurate health, allergy, medication and emergency-contact information and keep it up to date.
7.2 Deposit and balance. A 25% deposit is collected at registration and the remaining balance is due 7 days before the first day of camp. Camps that start within 30 days of registration are paid in full at registration. If one registration includes both, each camp is charged on its own rule and the amounts are collected together. The balance must be paid before your camper’s first day.
7.3 Cancelling a camp. Cancel 5 or more days before the first day of camp and we refund everything you paid for that camp. Within 5 days of the first day, and once camp has started, payments are non-refundable and we do not pro-rate for missed days, late arrivals or early departures. The same 5-day rule applies to dropping individual days.
7.4 Moving to another week. We will move a camper to a later camp where there is space. If no other date works, the request is treated as a cancellation under Section 7.3.
7.5 Drop-off and pick-up. Campers must be dropped off and collected on time, at the location for their camp, by a parent, guardian or another adult you have told us may collect them.
7.6 Lunch and allergies. Lunch, snacks and drinks are included, and campers may bring their own. Tell us about dietary needs and allergies at registration. We cannot guarantee an allergen-free environment.
7.7 Conduct. We may remove a camper, without refund, for unsafe conduct or for repeatedly not following staff instructions.
7.8 Camps booked through a partner. If you registered through a third-party platform, that platform’s terms also apply to the payment you made through it.
8. Safety and Participation
8.1 Inherent risk. Water sports and boating involve inherent risks, including serious injury, drowning and property damage, that cannot be eliminated. You take part voluntarily and accept those risks as set out in the Waiver.
8.2 Waiver. Every participant must have a signed Waiver on file before taking part. A parent or legal guardian must sign for anyone under 18.
8.3 Minors. We teach ages 5 and up. On lessons and charters, anyone under 18 must be accompanied by a parent, guardian or another responsible adult. Summer camp is a drop-off program for ages 8–14 (Section 7).
8.4 Health and swimming ability. Participants must be comfortable in deep water and able to swim, and must tell us about any medical condition, injury or limitation that could affect their safety. We may refuse or end participation where we believe it is unsafe.
8.5 Life jackets and instructions. Participants must wear the life jacket and safety equipment we provide when directed and as required by law, and must follow the instructions of our captains and instructors. The captain sets the maximum number of people aboard.
8.6 Conduct. We may end a session, or remove a participant, without refund for unsafe, abusive, disruptive or unlawful behavior. Illegal drugs are not permitted. Pets are not allowed on our boats.
9. Alcohol
9.1 Adults may bring alcohol. Guests who are 21 or older, with valid ID, may bring and responsibly drink alcohol on adult bookings. We do not sell alcohol.
9.2 Never while riding or driving. Nobody may ride, be towed, or operate a boat while impaired by alcohol, marijuana, or any drug or medication.
9.3 Never with minors. No alcohol is permitted at summer camp or on any session booked for minors, and no one under 21 may drink.
9.4 The captain decides. Our captain may limit or stop drinking aboard, refuse boarding to anyone who appears intoxicated, and end a trip without refund where alcohol creates a safety concern.
9.5 Food and drink stocked for your charter. If you order food or drinks to be stocked aboard, that order is sold and fulfilled by an independent vendor, not by Board Bound, and alcohol is provided only to guests 21 or older with valid ID.
9.6 Your guests. You are responsible for your guests’ drinking and for any harm it causes.
10. No Guarantee of Results
10.1 Everyone learns at their own pace. Most beginners get up and ride in their first lesson, but we do not guarantee that you will stand up, ride, or progress at any particular rate.
10.2 Descriptions are not warranties. Statements, photos and videos on our website, advertising and social media describe our services in general terms. They are not guarantees of safety, conditions or results. Safety is our priority, but water sports can never be made risk-free.
10.3 What “licensed” and “certified” mean. Our captains hold a Texas Parks & Wildlife Department Party Boat Operator License. Our instructors hold Texas boater education certification, current CPR / First Aid certification, and a water sports coaching certification. These are Texas state and industry credentials; we do not represent that our captains hold a U.S. Coast Guard license.
10.4 Boat-operation instruction. Boat captain lessons are recreational instruction. We do not issue boating licenses or certifications.
10.5 Extras. Extras described with a package — such as photos, video review or snacks — depend on conditions and staffing on the day.
11. Photos, Video and Social Media
11.1 We photograph and film sessions. We take photos and video during lessons, charters and camps for coaching and video review, to share with participants and families, and for our records.
11.2 Marketing use is your choice. When you sign the Waiver you choose whether we may use photos and video of you or your child in our marketing, including our website, advertising and social media.
11.3 If you say no. We will not publish marketing content in which you or your child is the featured subject, and we will not tag or name you or your child.
11.4 What we cannot promise. Our activities take place in groups on public lakes. You or your child may appear incidentally or in the background of photos and video of other participants, and we cannot guarantee otherwise. We do not control, and are not responsible for, what other participants, parents, guests or members of the public photograph or post.
11.5 Changing your mind. You may change your choice at any time by emailing bbwakecharters@gmail.com. We will stop new marketing use and remove content featuring you or your child from our own website and social media accounts within a reasonable time. We cannot recall content others have already shared, printed materials, or copies held by third-party platforms.
11.6 Camp photos. Camp photos are shared with families after the camp week, normally within a week. A shared album may include other campers; please do not repost photos of other people’s children.
11.7 Content you share with us. If you send us photos, video or a review, or tag us in a post, you allow us to reshare it and confirm you have the right to share it and the permission of the people in it.
12. Boat Care Concierge and Services on Your Boat
12.1 Scope. Concierge services — such as winterization, oil and prop service, detailing, launch and recovery, and day preparation — are quoted individually and are offered mainly for V-drive inboard wake and surf boats. Ongoing care plans are provided under a separate written agreement.
12.2 Your boat. You confirm that you own the boat or are authorized to arrange work on it; that it is registered, insured, seaworthy and carries the safety equipment the law requires; and that you have told us about any defect or problem you know of. You are responsible for the condition of your trailer and tow vehicle.
12.3 When our captain drives your boat. Our captain operates your boat with your permission. Your insurance is primary, and you remain responsible for the boat, its fuel, its equipment and your guests. Our captain may decline to operate a boat they consider unsafe.
12.4 Maintenance work. We perform work with reasonable care. Parts carry only their manufacturer’s warranty. We are not responsible for wear, pre-existing conditions or hidden defects.
12.5 Limit for concierge services. To the extent the law allows, our liability for a concierge service is limited to the amount you paid for that service, except where loss is caused by our gross negligence or intentional misconduct.
13. Shop Orders
13.1 Price, tax and shipping. Merchandise is charged 8.25% Texas sales tax. Shipping is a flat $6.00, and free on orders of $75 or more before tax. We currently ship to addresses in the United States.
13.2 Delivery. Processing and delivery times are estimates. Responsibility for an order passes to you when we hand it to the carrier.
13.3 All sales are final. We do not accept returns or exchanges. If an item arrives defective, damaged or incorrect, email us within 14 days of delivery with a photo and we will replace it or refund it.
14. Referral Program
Referral credits are governed by the Referral Program terms. Credits are earned when the person you refer completes a confirmed booking, have no cash value, cannot be transferred, and may be forfeited for fraud or abuse. We may change or end the program at any time. Only give us a friend’s contact details with their permission.
15. How We Communicate With You
15.1 Electronic communications. You agree that we may contact you by email, text message and phone about your bookings, registrations, orders and payments.
15.2 Text messages. By giving us a mobile number you agree to receive texts about your booking — such as confirmations, reminders, weather updates and payment links. Message frequency varies and message and data rates may apply. Reply STOP to stop automated and marketing texts; we may still reply to messages you send us and send a payment link you ask for. Reply START to opt back in.
15.3 Recording and automated tools. Calls, voicemails and text conversations with us may be recorded and transcribed, and we use automated tools, including AI assistants, to help read, draft and respond to messages. By calling or texting us you agree to this.
15.4 Marketing email. Every marketing email we send includes an unsubscribe link. Unsubscribing does not stop messages about a booking, registration or order you have with us.
16. Property, Damage and Lost Items
16.1 Damage. You agree to pay the reasonable cost of repairing or replacing our boat or equipment where you or your guests damage it through carelessness, misuse or not following instructions. Ordinary wear is on us.
16.2 Your belongings. Please leave valuables at home. Personal items, including phones and other electronics, are brought aboard at your own risk, and we are not responsible for items that are lost, damaged or get wet.
17. Disclaimers, Limitation of Liability and Indemnity
17.1 Disclaimer. To the fullest extent the law allows, our website and services are provided “as is,” and we disclaim all implied warranties.
17.2 No indirect damages. To the fullest extent the law allows, Board Bound Wake, LLC and its owners, members, employees, contractors and agents are not liable for indirect, incidental, special, consequential or punitive damages.
17.3 Cap. For claims the Waiver does not cover, our total liability is limited to the amount you paid us for the booking, registration, service or order that gave rise to the claim.
17.4 What this does not limit. Nothing in these Terms limits liability that cannot be limited by law, including for gross negligence or intentional misconduct, or takes away consumer rights that cannot be waived.
17.5 Indemnity. You agree to indemnify us against claims and costs arising from your breach of these Terms, the conduct of you or your guests, content you share with us, or information you give us about other people.
17.6 Events outside our control. We are not liable for failing to perform because of events outside our reasonable control, including weather, lake closures, government action, equipment failure or illness.
18. Website and Intellectual Property
The content of our website — including text, graphics, logos, images and software — belongs to Board Bound Wake, LLC or its licensors and is protected by copyright and trademark law. You may not copy, distribute or create derivative works from it without our written permission. Our website links to third-party sites we do not control.
19. Governing Law and Disputes
Please contact us first; we will try in good faith to resolve any problem. These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute arising out of these Terms or our services must be brought exclusively in the state or federal courts located in Travis County, Texas, and you consent to the jurisdiction and venue of those courts.
20. Changes and General Terms
20.1 Changes. We may update these Terms by posting a new version on this page with a revised “Last updated” date. The Terms in effect when you made a booking, registration or order apply to it; updated Terms apply to bookings made after they are posted.
20.2 General. If any part of these Terms is held unenforceable, the rest remains in effect. These Terms, the documents listed in Section 2 and your signed Waiver are the entire agreement between us about our services. Our not enforcing a term is not a waiver of it. You may not transfer your rights under these Terms without our consent.
21. Contact Information
If you have any questions about these Terms of Service, please contact us:
Board Bound Wake, LLC
Address: 2110 Ranch Road 620 South, Lakeway, TX 78734
Email: bbwakecharters@gmail.com
Phone: 832-916-6514
Website: Contact Us
Questions About Our Terms?
If you have any questions about our Terms of Service, please don’t hesitate to reach out to us.
Call Us
832-916-6514
Email Us
bbwakecharters@gmail.com