Privacy Policy
Your privacy is important to us. Learn how we protect your information.
Last updated: January 5, 2026
Board Bound Wake Co ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or interact with us. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
Personal Information: When you book a service, contact us, or sign up for our programs, we may collect:
- Name (including names of minors for summer camp registration)
- Email address
- Phone number
- Emergency contact information
- Health and medical information relevant to water activities
- Swimming ability and experience level
Payment Information: When you make a purchase or booking, our payment processor (Stripe) collects payment card details. We do not store your full credit card number on our servers.
Waiver Information: When signing liability waivers, we collect signatures and acknowledgments of risks associated with water sports activities.
Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, and time spent on pages.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Process and manage your bookings and reservations
- Communicate with you about your services, confirmations, and updates
- Process payments and refunds
- Ensure the safety of participants during water activities
- Send promotional emails about special offers (with your consent)
- Improve our website and services based on usage patterns
- Comply with legal obligations and enforce our terms
- Respond to your inquiries and provide customer support
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You have the choice to accept or reject cookies when you first visit our website.
Analytics: With your consent, we use PostHog analytics to understand how visitors interact with our website. This helps us improve our services and user experience. Analytics are only activated after you accept cookies.
Essential Cookies: Some cookies are necessary for the website to function properly, such as remembering your cookie preferences.
Managing Cookies: You can change your cookie preferences at any time through your browser settings. Note that disabling certain cookies may affect website functionality.
4. Third-Party Services
We use trusted third-party services to operate our business:
Stripe: We use Stripe for secure payment processing. Stripe's use of your personal data is governed by theirPrivacy Policy.
PostHog: With your consent, we use PostHog for website analytics. PostHog's data practices are described in theirPrivacy Policy.
We do not sell your personal information to third parties.
5. Social Media and Photography
Photos and Videos: During our lessons, charters, and summer camp sessions, we may capture photos and videos of participants. These images may be used for:
- Sharing on our social media accounts (Instagram, Facebook)
- Marketing and promotional materials
- Our website and advertising
Opting Out: If you do not wish to have photos or videos of yourself or your child used for marketing purposes, please notify us before your session or contact us at bbwakecharters@gmail.com. We will make every effort to accommodate your request.
Social Media Interactions: When you interact with us on social media platforms (Instagram, Facebook), those interactions are governed by the respective platform's privacy policies. We may respond to comments and messages but do not control how those platforms use your data.
Social Media Links: Our website contains links to our social media profiles. These platforms have their own privacy policies, and we encourage you to review them.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure HTTPS encryption for all data transmission
- Secure payment processing through Stripe
- Limited access to personal information by authorized personnel only
- Regular security assessments of our systems
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Children's Privacy
Summer Camp Participants: Our summer camp programs serve children, and we take the privacy of minors seriously. We collect information about child participants only with parental or guardian consent.
Information Collected: For minor participants, we collect names, ages, emergency contact information, health information relevant to water activities, and parent/guardian signatures on liability waivers.
Parental Rights: Parents or guardians may request to review, update, or delete their child's personal information by contacting us at bbwakecharters@gmail.com.
Photo/Video Consent: Photos and videos of minor participants may be taken during camp sessions. Parents/guardians may opt out of media usage by notifying us before or during registration.
8. Your Rights
Under applicable law, including Texas state law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Opt-Out: Opt out of marketing communications at any time
- Withdraw Consent: Withdraw consent for cookies and analytics tracking
To exercise any of these rights, please contact us at bbwakecharters@gmail.com. We will respond to your request within a reasonable timeframe.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- Booking and transaction records: Retained for accounting and tax purposes as required by law
- Liability waivers: Retained for the duration required by applicable statutes of limitation
- Marketing contacts: Retained until you opt out or request deletion
- Website analytics: Aggregated data may be retained indefinitely; individual session data per our analytics provider's policies
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Questions About Your Privacy?
If you have any questions about how we handle your data, please don't hesitate to reach out to us.
Call Us
832-916-6514
Available 7 days a week
Email Us
bbwakecharters@gmail.com
Response within 2 hours